![]() ![]() ![]() We are honored to have a place in your home and want to make sure that we help continue to bring the best experience we can, even when products reach the end of their useful life. We hope the choices provided here-continuing to use these products without new software updates or trading up to our modern products-enable you to make the choice that’s right for you. We’ve always believed in freedom of choice, whether that means choosing a certain streaming service or way to control your listening experience. Our responsibility here is threefold: build products that last a long time continually look for ways to make our products more environmentally friendly through materials, packaging, and our supply chain and take responsibility for helping you through the transition once products near the end of their useful life. Ideally all our products would last forever, but for now we’re limited by the existing technology. That said, if there isn’t a facility in your area, we are happy to pay for you to ship your products back to Sonos for responsible recycling. This is the most environmentally friendly way to recycle. We ask that you take your legacy products to a nearby certified e-recycling facility. Recycle Mode will only apply to the legacy products listed above. Recycle Mode also protects unsuspecting people from buying legacy products that are approaching the end of their useful life and won’t provide the Sonos experience customers expect today. If you choose to participate in the trade up program, your legacy products will be put in Recycle Mode, a state that deletes personally identifiable information and prepares these products for e-recycling. If you’re not sure if your products are affected, you can check in the System tab in your -account Option 2: Trade up to a new Sonos product with a 30% credit for each legacy product you replace. Option 1: Continue using these legacy products, recognizing that your system will no longer receive software updates and new features. To help you through this transition, we’re providing two options: Without new software updates, access to services and overall functionality of your sound system will eventually be disrupted, particularly as partners evolve their technology. Today the Sonos experience relies on an interconnected ecosystem, giving you access to more than 100 streaming services, voice assistants, and control options like Apple AirPlay 2. This coming May, these legacy products-our original Zone Players, Connect, and Connect:Amp (launched in 2006 includes versions sold until 2015), first-generation Play:5 (launched 2009), CR200 (launched 2009), and Bridge (launched 2007)-will no longer receive software updates or new features. However, we’ve now come to a point where some of the oldest products have been stretched to their technical limits in terms of memory and processing power. That is unheard of in the world of consumer electronics. In fact, 92% of the products we’ve ever shipped are still in use today. We’re extremely proud of the fact that we build products that last a long time, and that listeners continue to enjoy them. Through all of this transformation, we have continued delivering new features via software updates. Since launching our first products, technology has advanced at an exponential rate from streaming services and voice assistants to wireless networking and Bluetooth capabilities. Every Sonos product has a microprocessor, flash memory, and other hardware components typically found in computers and smartphones. In order to invent multi-room music and smart speakers, we combined the worlds of high-fidelity audio and computing. In fact, the first Sonos products were introduced before the first iPhone was announced and when Myspace still ruled social media. When we first set out almost 20 years ago to invent the technology to easily listen to any song in any room, most of the ways we listen to music today did not exist. Starting in May 2020, some of our oldest products will no longer receive software updates or new features. ![]() The text of that blog post is being included here for your convenience: We have some important news regarding our oldest Sonos devices shared on the Sonos Blog today. The information contained in this thread is outdated and may no longer be accurate. Please see here to continue the discussion if you still have any questions. Please note that we’ve created a new thread with some clarifications to questions that have come up several times in this thread. ![]()
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